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Delivering digital learning — enabling access without borders.

Policies, in plain English

Short courses, CPD and upskilling. Version v1.1-2026-10-18, updated 18 October 2026.

Buying and learning

Terms of serviceThe agreement between you and CoreKnowledge when you enrol, order or use our learning portal.Refunds & cancellationsClear rules for self-paced courses, packages, and face-to-face or in-house groups. Buy with confidence.Payments & invoicingHow quotes, invoices, references, due dates, proof of payment and credit terms work.Group & in-house booking termsFace-to-face and in-house training for groups of 5 or more: quotes, substitutions, venues and attendance.Copyright & intellectual propertyWhat you may and may not do with our materials, and who owns your workplace deliverables.

Your data

Privacy policyWhat personal information we collect for orders, learning and support, why, how long we keep it, and your rights.CookiesThe small files and similar technology our website uses, and how to control them.

Learning and assessment

Certificates & transcriptsWho receives a certificate and transcript, how they are verified, when they are released, and reissues.Assessment, moderation & appealsHow your work is assessed fairly, how moderation works, and how to appeal a decision.Learner code of conduct & academic integrityRespect, honesty and your own work, including how to use AI tools responsibly.

Support

Complaints & feedbackHow to raise a concern or idea, our response times, and the "You said, we did" loop.AccessibilityOur commitment to a site and courses that work for everyone, on any device.
Questions about a policy? Ask us; we reply within 1 working day.

Help

Quick answers

When do I get my certificate and transcript?

You receive your Certificate of Completion and transcript once all modules, deliverables and your 30-day plan are complete. We verify and release them, usually within 3 working days, and email you when they are ready. Check your status any time on the Help page.

How much does it cost?

Self-paced courses from P1,500; see each course page. Most courses are P2,500 per course, self-paced online (COP Short-Term Insurance P1,500, COP Long-Term Insurance P1,950). TOT + Assessor bundle (2 courses) P4,000; Assessor & Moderator Combo (one combined course) P4,000; BQA pathway bundle (TOT + Assessor + Moderator, 3 courses) P6,000. Groups of 5 or more, face to face or in-house: request a quote.

How long is the course?

About 35 hours of learning, the equivalent of a 5-day course. Self-paced learners usually finish in 2 to 4 weeks; blended and face-to-face run over 5 days.

Are you BQA-accredited?

Yes. CoreKnowledge is a BQA-accredited training provider (no. 0019). All three steps of the Trainer → Assessor → Moderator pathway are open now; registration and accreditation decisions are made by BQA.

How do I pay?

Request your invoice on the course page: it opens on screen and is emailed instantly. Pay by EFT or cash deposit using the invoice number as reference, then upload your proof of payment on your order status page. Card payment is coming soon.

Not live chat: WhatsApp us and a person replies in working hours, or use the Help centre.

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